My JuiceBox/Cord won't connect to my WiFi
First check that it has a good signal. Try your smartphone next to the EVSE on the same WiFi Network. You need at least 2-3 bars to enable authentication to take place. Move the Access Point or JuiceBox/Cord closer to do the setup. Once you have Joined, you can move the EVSE further away.
You can also get a high gain antenna - there are many listed on TradeMe.
If you are using the old WEP method to connect, there are many problems with this type of network, not the least of which being completely insecure and not supporting 802.11n - so you're stuck on the information dirt road, or for the techies, at 54mbps on your shiny new 300mbps router.
The WiFi board in the JuiceBox supports WEP, but only by tweaking some settings at a console - and because of the security & performance problems with WEP, it's a good opportunity to improve the security as well. You can force-enable WEP by going to the console tab in the "setup.com" page and entering "set wlan.security WEP" after having done "save & continue" on a previous failed connection attempt. However configuring the WiFi network for WPA2-AES is the best choice as that's the best way to get more performance and security out of the WiFi network.
Not for the faint hearted.
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Why don't you offer an Ethernet Internet connection option?
To make the JuiceBox more affordable and easy to support we use only wireless. That's why we drive an EV - we aren't shackled to the bad habits of the past, and embrace mobility.